How to fix ssl error on Wix
Replace or reissue your SSL/TLS certificate so it is valid for the exact domain name your store uses, eliminating the hostname mismatch error.
Steps for Wix
- Wix provisions and manages SSL certificates automatically for all sites, including custom domains connected through Wix.
- Go to: Wix Dashboard → Settings → Custom Domains.
- Verify your domain is connected and the status shows a green checkmark. If not, click the domain and follow the 'Fix It' prompt.
- Ensure your domain's DNS A record and CNAME record match the values Wix provides in the domain connection wizard (found under Settings → Custom Domains → Manage DNS).
- Once DNS is correctly pointed to Wix, SSL is provisioned automatically — allow up to 24 hours.
- Wix does not allow you to upload a custom SSL certificate on standard plans; the platform manages certificates entirely.
What is ssl error?
Every HTTPS website uses an SSL/TLS certificate to prove its identity to browsers and to encrypt the connection. The certificate must explicitly list the domain name (or names) it is allowed to protect. A "hostname mismatch" error means the certificate installed on your server was issued for a different domain than the one visitors are actually trying to reach — for example, the certificate covers "www.yourstore.com" but not "yourstore.com" (or vice versa), or it was issued for a completely different domain altogether. Browsers and security scanners treat this as a critical failure and refuse to establish a trusted connection.
When a hostname mismatch exists, most modern browsers display a full-page "Your connection is not private" warning before visitors can even see your store. This kills conversions — the majority of shoppers will leave immediately rather than click through a security warning. Google also uses HTTPS as a ranking signal and can demote or omit pages it cannot crawl securely. Beyond lost sales and rankings, transmitting payment and personal data over an untrusted connection is a serious security risk and may violate PCI DSS compliance requirements for accepting card payments. This maps directly to OWASP A02:2021 — Cryptographic Failures.
See the complete Ssl error guide for every platform and the full background.
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