How to fix hsts disabled on BigCommerce

Steps for BigCommerce

1. BigCommerce manages HSTS at the platform infrastructure level for all storefronts — the header is set automatically and you cannot configure it manually from the admin.
2. If your BigCommerce store is fronted by Cloudflare or another CDN/proxy that you control, ensure that proxy is not stripping or overriding the HSTS header.
3. To check: go to your storefront URL in a browser, open DevTools (F12) → Network tab → click the top-level document request → Response Headers, and confirm Strict-Transport-Security is present.
4. For headless BigCommerce setups (Next.js, Nuxt, custom front-end), set the HSTS header in your front-end server or CDN configuration — see the Headless/Custom entry below.

What is hsts disabled?

HTTP Strict-Transport-Security (HSTS) is a security header your web server sends to browsers. It tells the browser: "Never load this site over plain HTTP — always use HTTPS, no matter what." Once a browser sees this instruction, it enforces HTTPS automatically for the duration you specify (the max-age, measured in seconds). A max-age=0 effectively disables HSTS, meaning the browser forgets the rule immediately and offers no protection. The correct setting is max-age=31536000 (one year) with includeSubDomains so all parts of your site are covered.

Without a valid HSTS header, shoppers who type your domain into a browser or click a plain HTTP link are briefly exposed to a "downgrade attack" — a hacker on the same network (e.g., public Wi-Fi) can intercept that first unencrypted request and silently redirect them to a fake version of your store, stealing passwords, credit card numbers, or session cookies. This is classified under OWASP's A02:2021 Cryptographic Failures, one of the most exploited vulnerability categories in real-world breaches. Beyond security, Google has used HTTPS as a ranking signal since 2014, and browsers display "Not Secure" warnings that destroy shopper trust and conversion rates. Fixing HSTS is a free, low-effort change with immediate security and trust benefits.

See the complete Hsts disabled guide for every platform and the full background.