How to fix invalid rating value on Yotpo

Fix the AggregateRating.ratingValue in your structured data so it is a valid number between 1 and 5 (or your declared scale's minimum and maximum).

Steps for Yotpo

  1. Yotpo injects its own AggregateRating and Review structured data directly via its widget scripts — the schema output reflects the ratings stored in your Yotpo account.
  2. Log in to Yotpo > Settings > Widgets. Confirm the 'Rich Snippets' or 'SEO' toggle is enabled so Yotpo outputs valid schema.
  3. An invalid ratingValue usually means a product has an averaged score that falls outside the expected range due to data import errors. Go to Reviews > All Reviews and check for any imported reviews with a rating of 0 — edit or remove them.
  4. If you bulk-imported reviews, re-import with corrected rating values (Yotpo supports 1–5 only) via the CSV import tool under Reviews > Import Reviews.
  5. After correcting reviews, purge Yotpo's cache (contact Yotpo support if no self-serve cache flush is available), then validate a product page with the Rich Results Test.
Official Yotpo documentation ↗

What is invalid rating value?

Structured data is hidden code on your product pages that tells search engines facts about your store — things like star ratings, prices, and product names. The `AggregateRating` block specifically communicates your average customer rating. The `ratingValue` field inside that block must be a real number (e.g. 4.3) that falls between the declared minimum and maximum rating values — typically 1 to 5. When it is missing, set to 0, left blank, or formatted incorrectly, search engines consider the entire rating block invalid.

A valid `AggregateRating` is what earns you gold star snippets in Google Search results — those eye-catching stars visible directly on the results page before a shopper even clicks. Stores with star snippets consistently see higher click-through rates, which drives more organic traffic and sales. An invalid or zero `ratingValue` means Google ignores your rating markup entirely, stripping those stars from your listing and handing the visual advantage to competitors. For Answer Engine Optimisation (AEO), valid rating structured data also influences how AI-powered answer engines and shopping assistants surface and rank your products in direct answers.

See the complete Invalid rating value guide for every platform and the full background.

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